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  • How to Measure your head size?

    Just as you would consider the size for a new top or pair of shoes before you buy, considering correct wig measurements is essential for a comfortable fit.

    If you are buying one of our many gorgeous wigs, one of your first priorities should be looking up how to measure your head for a wig. This is a straightforward procedure that will ensure your wig measurements are right for you.

    Here is our size chart:

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  • Can I wash and style my hair piece?

    Yes, of course! Our pieces are made with (ethically sourced) real human hair so they can be washed and styled as you wish. Please note - we do not advise wearing your wig in chlorine swimming pools as this will remove natural oils and dry out the hair, while also damaging its colour.

  • Do you need tape /glue to secure your hair piece?

    If you pull the adjustable strap so it's nice and snug, you can wear the piece without using tape of glue. If you'd like that extra bit of security, We recommends using tape or Got2B glue around the edges of your piece.

  • How long do your hair systems last?

    The lifespan of Wigshe hair systems is determined by how well they are taken care of. Usually, lifespan is from 12 months to several years depending on how often they are worn and how well they are taken care of and what chemical treatment it had to undergo when being made.

    As a rule of thumb hair in virgin color (which is „natural black“) will hold much better than in light or highlighted color. Also, straight hair is always more moisturized than wavy hair or curly. So if you order light color or highlighted hair in a curly texture, only very highest grade pure hair has to be used; however, such chemical process would definitely have a negative impact on quality of hair and so shortens its lifespan.

  • How should hair system be stored?

    While wig is not in use, it may be stored in Wigshe silk hair bag, wig stand, mannequin head. When traveling, a styled wig may be carried in a box to prevent flattening.

  • Can I sleep with your hair system?

    It is better not to sleep with the wig, but if you decide to, make a couple of big braids or buns when going to sleep with a wig, or make a silk wrap. Make sure the hair is completely dry before going to bed. Never sleep with wet hair.

  • What length hair should I order?

    If your are considering to get a hair topper, we recommend ordering at least 1-2 inches longer than your hair. This gives a little wiggle room incase you want to have it trimmed by your stylist. We measure our wigs and toppers from the crown down. We do measure the hair stretched, so please take this into account for curly hair.

  • What is Mono base hair topper?

    Mono Base is made of an ultra-fine mesh material in which the single strands are hand-tied to give the illusion that the hair is growing from the scalp. The single base material is woven more tightly than lace. With this base type, hairpieces can have a higher density of hair than regular lace base hairpieces.

  • What is the longest hair that you can use for a custom-made hair unit?

    You can order up to 22" in hair length. If you need more than 22", please contact us before your place your order, we can check with the factory if the hair is available.

  • Can I cancel a custom-made order?

    Yes, you have 24 hours from the date the order was placed to cancel the order. After this point, the hair unit will have begun production at the factory, so it will be too late to cancel.

  • How to choose your wig color?

    Buying a wig is exciting. With a simple color change, you can instantly change your look. Plus, it's faster and easier to try new colors and it won't damage your natural hair. When making your choice, don't forget to consider your skin tone, eye color and personality. Once you've met your "color", you'll discover a new confident you.

  • What is lace base hair topper?

    The lace base is made of lace material with individual hair tied to the base, which is a good choice if you want to make sure the front hairline mimics your own. The lace base is usually lightweight and breathable. It is designed to be comfortable to wear.

  • What is Silk base hair topper?

    Silk Base is made with a layer of lace and pure silk fabric at the top of the cap. The hair knots are hand sewn under the silk, so the knots are hidden between the layers.

  • where can i get help to color match my hair?

    Color matching can be tricky because hair color can look very different with lighting and location (indoor/outdoor). We suggest making sure you take a selfie in similar lighting to the product picture to ensure a good color match. If you would like further help, please reach out to [email protected]

  • Do you take custom orders?

    Yes, we accept customer orders.
    You have to understand that a custom build takes a lot of time, normally, it will take over 40 days. .
    Custom orders are non returnable/non refundable because they are made specific to you. If a custom order is cancelled, 40% of the money will be deducted.

  • Why are the colors represented differently in different lighting or devices?

    Please note that actual colors may vary. Although we do our best to photograph and edit the truest, most accurate color representation; the actual color of the wig/topper may appear slightly different in person. This can be due to the way each monitor/display/phone renders color, how your eye sees color, and how different lighting environments (shade/sun, indoor/outdoor, natural lighting/florescent lighting, etc) affects color.

  • What is a Topper?

    A topper is like one big hair extension that sits only at the top/crown of your head. It is great for those with moderate hair loss or to add volume to your existing hair. Because it is not a closed wig, your bio hair is able to move freely and can be seen underneath the topper or blended seamlessly at the hairline. It is attached by clips, combs or glue/tape via a poly strip.

  • How to Apply and Remove Hair Toppers

    To apply your clip-in hair topper:

    1. Firstly, open all the pressure sensitive clips on your topper
    2. Next, align the topper over your hair loss area
    3. Make sure the topper is also aligned with your hairline
    4. Now gently clip in the front, back, and then the side clips. Make sure the base of the hair topper is taut when you secure it
    5. If one of the clips feels uncomfortable like it is pulling, simply unclip it and gently clip it in again
    6. The last step is to blend the topper with your bio hair and style the topper to how you like

    How to remove your clip-in hair topper:

    1. Firstly, open all the clips before you take your topper off
    2. Gently remove every strand of your own hair that may be stuck in the clips
    3. Now gently pull the topper off your head
    4. Place the topper on a topper stand or mannequin head

  • How to wash human hair wig and topper?

    Before you wash, make sure you carefully detangle the hair using a wide tooth comb. Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water Wash the piece with mild shampoo

    Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub. Gently rinse the piece from root to tips in lukewarm water.

    Squeeze excess water. DO NOT wring the hair.

    Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes.

    Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction

    Gently squeeze excess water. DO NOT rub or wring.

    Lightly blot hair with a towel DO NOT twist or wring

    Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair.

  • Toppers Types For You To Choose

    It is easiest to begin shopping for a hair topper by determining the type of hair loss that you are experiencing. The stages of hair loss can be classified by the amount of hair that you have lost.

  • What’s the difference between a topper and a wig?

    If you are new to the world of wearable hair and are looking to buy either a new hair topper or a wig, it can be challenging knowing what's best for you and knowing what the differences are between the two.

  • How do I change my shipping address?

    If you wish to change the shipping address after placing an order, please contact our Customer Service team at [email protected] as soon as possible during the order processing stage.

    If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

  • What are the shorter hairs on the topper?

    The shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.

  • How do I choose the right lace wig cap construction?

    A. Glueless Wig Cap

    This lace cap is convenient for wearing and securing for application without glue (or with a little glue) so as to be very suitable for customers who are allergic to glue.

    >>Advantages:

    Glue-less cap is user friendly because it comes ready to wear and more versatile. Besides, it does not require the use of adhesive (glue) while wearing.

    >>Disadvantages:

    As the glueless lace wigs are secured by combs/pins, if not properly secured, it is easy for the wig to slip or slide away.

    B. 13*4" Lace Front Wig Cap

    13*4" lace in front and machine weft at back, in front is handmade. Very natural hairline in front.

    >>Advantages:
    No need to adhere the nape of the wig (you only need to glue it/ or secure it down from ear to ear), A great option for beginners.

    >>Disadvantages:
    High ponytail is not available with this cap, and you can only part it as far as the lace panel extends.

  • Are Wigshe Hair Systems made of 100% human hair?

    Normally, most of our hair pieces are made of 100% human hair, chemical treatment or non-chemical treatment and even virgin hair are all available. For less percent gray colors, the synthetic fiber will be a better choice. And our synthetic wig are made of Heat Resistance Silk.

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